Frequently Asked Questions - FAQs

Can I add a personalized message or card to my flower order?

Absolutely! Every flower arrangement can include a complimentary personalized message. During checkout, simply enter your custom message in the designated gift message field, and we’ll carefully print it on a beautiful card to accompany your floral gift. Whether you’re celebrating a birthday, anniversary, welcoming a new baby, expressing sympathy, or simply letting someone know you’re thinking of them, a heartfelt message makes your gift even more meaningful.

Can I request certain flowers or colors?

Absolutely! We welcome custom requests. Let us know your preferred flowers, color palette, or design style, and we’ll create an arrangement tailored to your vision. While some flowers may be seasonal or subject to availability, we’ll always do our best to use your requested blooms or select beautiful alternatives that maintain the same look and feel.

How do I make my flowers last longer?

To keep your flowers looking fresh for as long as possible. Trim about ½ inch off the stems at an angle before placing them in a clean vase. Change the water every 2–3 days and refill with fresh, cool water. Remove any leaves that sit below the waterline. Keep your arrangement in a cool area, away from direct sunlight, heat sources, and ripening fruit. If flower food is included, add it to the water for the best results.

Do you offer same-day flower delivery in Granada Hills?

Yes, we provide same-day delivery in Granada Hills for orders placed before 5:00 PM.

How much does flower delivery cost in Granada Hills?

Delivery fees vary depending on the location and distance. At checkout, you’ll see the exact cost for your area.

Can I order online or by phone?

Yes! You can order online anytime at velvetrosebykk.com or by phone at (818) 736-7955 during our business hours (Mon-Sat 9 AM-7 PM, Sun 10 AM-6 PM).

What forms of payment do you accept?

We accept major credit/debit cards, Apple Pay, Google Pay, Link, bank account payments, and Afterpay at our online checkout. For in-store or phone orders, we take cards, House Accounts, cash, and checks.

What happens if the recipient isn’t home?

If the recipient isn’t available, our driver will either leave the flowers in a safe spot or, if needed, arrange a re-delivery at a later time.

Do you deliver flowers to hospitals, offices, or event venues in Granada Hills?

Yes, we deliver to homes, hospitals, businesses, and venues across Granada Hills. Please provide the full address and any delivery notes during checkout.

Can I include add-ons with my bouquet or arrangement?

Absolutely! We offer a variety of flower delivery add-ons to personalize your arrangement such as small gifts or keepsakes. You’ll see available add-ons on each product page and again at checkout.

Why choose flowers by VelvetRósebykk?

What sets us apart is the care in every detail: fresh, quality blooms, thoughtful design, and a wide online selection. We’ve got plenty to choose from for the big days—Valentine’s Day, Mother’s Day, Thanksgiving, and Christmas—in Granada Hills, and we don’t stop there. From everyday bouquets to weddings and events, we’ve got you covered. Have something in mind? Tell us your colors or favorite flowers and we’ll make it happen.

Can I order a flower subscription?

Yes, our flower subscription service is a game-changer for effortless, fresh blooms delivered straight to your door—perfect for treating yourself or gifting ongoing joy without the hassle. You can choose your budget, frequency (weekly, bi-weekly, monthly, quarterly, or yearly), and first delivery date on our subscriptions page.

Delivery FAQs